Refund policy

At WolfSip, we are committed to ensuring your satisfaction with our premium stainless steel water bottles and accessories. If you are not completely satisfied with your purchase, our refund and return policy is designed to be straightforward and hassle-free.

Return Eligibility

To be eligible for a return and refund, please ensure the following:

• Request Window: You have 7 days from the date you receive your item to request a return.
• Product Condition: The item must be in the same condition as when you received it—unused, with original tags, and in its original packaging.
• Proof of Purchase: Please retain your receipt or other proof of purchase, as it will be required to process your return.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@wolfsip.com within 7 days of receiving your item, providing your order number and the reason for your return request.
2. Return Authorization: If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your item.
3. Packaging and Shipping: Securely package the item in its original packaging, including all accessories and the proof of purchase. Clearly mark the RMA number on the outside of the package.
4. Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
5. Inspection and Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, we will process your refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Damages and Issues

Please inspect your order upon receipt. If you find that your item is defective, damaged, or incorrect, contact us immediately at support@wolfsip.com. We will work with you to resolve the issue promptly, either through a replacement or a refund, depending on your preference and the specific circumstances.

Non-Refundable Items

Please note that the following items are not eligible for returns or refunds:

• Customized or Personalized Products: Any items that have been customized or personalized according to your specifications.
• Final Sale Items: Products marked as "final sale" or "non-refundable" at the time of purchase.
• Non-Defective Products: We do not offer exchanges or refunds for products that are not defective or damaged.

Questions and Support

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at support@wolfsip.com. Our customer support team is here to assist you and ensure that your experience with WolfSip is a positive one.

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Disclaimer: By purchasing from WolfSip, you agree to this Refund and Return Policy. We reserve the right to modify or update this policy at any time, and changes will be posted on this page.

Last updated: August 9, 2024